Upstream Provider Outage Impacting Inbound Calls (AWS outage)

Incident Report for Rosie

Resolved

This incident has been resolved.
Posted Oct 20, 2025 - 20:38 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 20, 2025 - 18:00 UTC

Identified

We are waiting on the upstream provider to apply fixes (AWS).
Posted Oct 20, 2025 - 15:19 UTC

Investigating

We’re currently experiencing disruptions due to upstream network issues affecting AWS, Twilio, and other providers.

These outages are impacting inbound call functionality. Our team is actively monitoring the situation and coordinating with vendors to minimize service disruptions.
Posted Oct 20, 2025 - 09:00 UTC
This incident affected: API and Telephony.